By Andrew GittingsPosted October 21, 2018 07:11:08Retailers in some of the most popular shopping areas in Australia have started to realise the benefits of the digital age and the new ways of doing business.
While most retailers have taken advantage of this trend, some are now taking advantage of it to make sure their customers don’t miss out.
Apex Retail Solutions has been offering its customers the ability to pay their credit card online, as well as to pay online at their local checkout point.
It’s a move that some have praised for being faster and more secure than paper-based payments.
However, many customers are unhappy with the process.
One shopper at the supermarket on Melbourne’s west coast, who asked not to be named, said: “I was just a little annoyed to have to wait for my credit card.
I’m not the biggest fan of having to wait in line.”
Some retailers are also moving to ensure that they aren’t overwhelmed by customers trying to pay with their credit cards.
One of them, The New York Times , is even offering to accept digital payments through its online checkout platform, with the option to pay using cash or a credit card that can be used at a participating store.
A spokesperson for The New England Paper, who are in the process of launching a mobile app, said that their customers were happy with their service and that they were not currently facing a problem with cash payments.
“We have a mobile payment system, but we’re still looking for ways to get our customers online and checkout faster,” they said.
“As soon as we get to this point, we’ll be offering a free mobile checkout for everyone who is in the app.”
The New York Paper says that it has received feedback from a variety of customers, and has been trying to get a feel for what people wanted to see in a payment system.
“It was great that we were able to get some feedback on our service,” a spokesperson said.
“We’ve received a lot of feedback from people that were interested in how we were going to do it, how we could improve the experience and how we can make it better for everyone.”
This story was originally published by The Australian Financial Review.